Refund policy

Return & Refund Policy – SAYU Accessories FZ-LLC

1. Returns – 7 Day Policy

We have a 7-day return policy, which means you have 7 days from the date you receive your item to request a return.

To be eligible for a return:

  • Item must be in the same condition that you received it

  • Unworn / unused

  • With all original tags attached

  • In the original packaging

  • You must have a receipt or proof of purchase

To start a return, contact us at:
📩 infosayu@sayuaccsesories.com

Returns must be sent to the following address:
Arjaan by Rotana, Media City

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at:
📩 infosayu@sayuaccsesories.com

2. Damages & Issues

Please inspect your order upon delivery and contact us immediately if:

  • the item is defective or damaged, or

  • you received the wrong item

so we can evaluate the issue and make it right.

3. Exceptions & Non-Returnable Items

Certain items cannot be returned, including but not limited to:

  • Perishable goods (e.g. food, flowers, plants)

  • Custom or personalized products (special orders, made-to-order items)

  • Personal care items (e.g. beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you’re unsure whether your item is eligible for return, please contact us before purchasing or returning.

4. Exchanges

The fastest way to get what you want is:

  1. Request a return for the original item

  2. Once your return is accepted, place a new order for the item you want

5. European Union – 14 Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

The item must:

  • be in the same condition that you received it

  • be unworn / unused, with tags

  • be in the original packaging

  • include the receipt or proof of purchase

6. Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved or declined.

  • If approved, your refund will be issued to your original payment method within 10 business days.

  • Your bank or credit card company may take additional time to post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at:
📩 infosayu@sayuaccsesories.com